FAQs
Q: I'VE SEEN AN ITEM ON INSTAGRAM BUT I CAN'T FIND ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is likely out of stock. We DO NOT restock any Handbags or shoes.Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.
Q: WHAT ARE YOUR SHIPPING METHODS WITHIN THE UNITED STATES?
A: We Ship via: USPS, Fedex, and UPS. Free standard shipping is offered to all order over $150 (before tax).
Q: WHAT ARE YOU SHIPPING OPTIONS FOR INTERNATIONAL SHIPPING?
A: We ship Internationally via DHL.
Q: How do I track my order?
A: Orders will process within 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally, please allow 24-48 business hours for your shipment details to update with USPS.
Q: What is considered a Final Sale?
A: Any and all sale items are also final. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us (nynebrand@gmail.com) as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you along with and order number. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at nynebrand@gmail.com. One of our Team members will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting USPS you still need assistance locating your order feel free to contact us at nynebrand@gmail.com and one of our team members will be happy to assist you.
Q: HOW DO I PROCESS A RETURN?
A: Please click here for steps on how to easily process your return.
Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?
A: Please allow 7-10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at nynebrand@gmail.com and one of our team members will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
Q: CAN I USE A GIFT CARD ONLINE?
A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Q: Can I have a gift card or store credit instead of a refund?
A: At this time we do not offer store credit or gift cards in exchange for a refund.